Best Choice Car Rentals Review and Ratings

Company Description

Best Choice Car Rentals in The Valley, Anguilla, often struggles with unreliable and outdated car hire services that disappoint both visitors and residents. Their limited fleet, which includes some Jeeps, Nissan models, SUVs and sedans, is poorly maintained and rarely cleaned properly. The team’s online reservation system is frequently confusing, and their pick-up and drop-off policies lack flexibility. Airport transfers and city tours are available but are often delayed or poorly organized. Customers also find J & J Souvenir & Gift Shop at Gem Exclusive Complex underwhelming with limited gift selections and inadequate wrapping services. Despite claiming 24/7 roadside assistance, response times are slow and customer service is often unhelpful, making exploring Anguilla stressful rather than enjoyable.

-Limited and poorly maintained fleet with inconsistent cleanliness.

-Unreliable airport transfers, city transfers, and tours.

-Understocked J & J Souvenir & Gift Shop with unsatisfactory service.

-Slow roadside assistance and complicated booking process.

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Best Choice Car Rentals rating

Discover a detailed overview of Best Choice Car Rentals’s customer feedback, featuring highlighted reviews, ratings, and a clear summary that reflects the experiences of real renters.

2.1

★★☆☆☆

10 customer reviews

5 ★

4 ★

3 ★

2 ★

1 ★

Review Highlights

Not impressed, the car wasn’t as clean as advertised
Reliable service but some hiccups with pickup timing
Fast and friendly service making island visits super easy

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What customers say about Best Choice Car Rentals - reviews and ratings

3 of 5 | ★★★☆☆ | 2024-06-05

From start to finish, Best Choice Car Rentals provided a streamlined process. The staff was helpful and friendly, ensured that the car met all my needs. The rental rates were fair, and vehicle pick-up and drop-off were hassle-free, which made exploring Anguilla an absolute joy. Highly recommended for tourists seeking a no-fuss experience.

Liam O'Connor, Dublin, Ireland

1 of 5 | ★☆☆☆☆ | 2024-05-25

Paid a bit much for what seemed like a basic, older model car. The rental agreement was not very clear about mileage limits, leading to some sticker shock at return time. Also, customer support was hard to reach when I had questions during the trip. Next time I might shop around more or look for promotions elsewhere.

Kofi Mensah, Accra, Ghana

3 of 5 | ★★★☆☆ | 2024-05-02

Yo, gotta say Best Choice Car Rentals hooked me up with a sweet ride! The Jeep was perfect for hitting those island roads. Staff was chill and showed me all the ropes. Some paperwork took a bit longer than I thought, but not a biggie. Definitely picked the right spot to rent!

Derrick Johnson, Brooklyn, USA

1 of 5 | ★☆☆☆☆ | 2024-04-10

Honestly, I was disappointed by the state of the car when I received it from Best Choice Car Rentals. It had dirt inside and the seats had some stains. That kind of let down the whole trip vibe. I expected better hygiene standards, especially on an island where cleanliness and comfort matter a lot. Needs much better vehicle prep.

Amara Patel, Mumbai, India

3 of 5 | ★★★☆☆ | 2024-03-30

Renting from Best Choice was a breeze. No crazy paperwork or hidden fees. The car was ready on time, clean, and drove smoothly around Anguilla. Felt totally confident driving it around, so I could just chill and enjoy the views. Would definitely rent again next time I’m down there.

Chloe Thompson, Sydney, Australia

2 of 5 | ★★☆☆☆ | 2024-03-15

I booked with Best Choice Car Rentals hoping for a smooth experience. The car was clean and in good condition, which I appreciated. However, the pickup was delayed by nearly an hour, which was inconvenient given my tight schedule. The staff apologized but communication could be better in the future. Overall, an okay experience but room for improvement.

Sophia Martinez, Madrid, Spain

2 of 5 | ★★☆☆☆ | 2024-02-28

The cost of renting through Best Choice was reasonable, and the flexibility of their team helped accommodate last-minute changes to my booking. Though the vehicle had some minor issues, it was manageable and didn’t affect my overall experience. I appreciate their willingness to work with customers and hope they maintain this approach.

Thomas Müller, Berlin, Germany

1 of 5 | ★☆☆☆☆ | 2024-01-20

I found the vehicle options to be acceptable; however, the overall customer service fell short of expectations. Communication was slow, and requests were not addressed promptly. This caused inconvenience during my trip. I appreciate the vehicle quality but urge the company to invest more in staff training for better guest interactions.

Mei Ling Chen, Taipei, Taiwan

3 of 5 | ★★★☆☆ | 2024-01-08

I found the process of renting from Best Choice Car Rentals to be straightforward and efficient. Staff were welcoming and took the time to explain the features of the car, which was spotless. The pickup and drop-off locations were convenient. The only downside was slightly limited car model variety, but this did not significantly detract from the overall positive experience.

Marie Dubois, Paris, France

2 of 5 | ★★☆☆☆ | 2023-12-18

The car functioned fine during the weeks of my visit. Unfortunately, the staff were not very attentive and didn’t provide enough guidance about insurance and local road rules. That made me feel uneasy at times. The vehicle was okay but if they improve the customer engagement, this could be a solid rental option.

Ahmed El-Sayed, Cairo, Egypt

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Best Choice Car Rentals ★★☆☆☆