Global Rent a Car Review and Ratings

Company Description

Global Rent a Car is a vehicle rental company based in Puerto Montt and the Los Lagos region of southern Chile, but customers often face issues with outdated vehicles and unreliable service. Their fleet, while claimed to be modern, frequently has maintenance problems, leading to inconvenient breakdowns. Deliveries and collections, though offered at multiple locations, are often delayed or mishandled, causing frustration for both residents and visitors driving in Patagonia and the lakes districts. Despite offering online reservations, their policies lack clarity and customers report poor communication from support via phone or email, making the rental experience more stressful than expected.

Unlimited mileage advertised but hidden fees and restrictions often apply

Delivery & collection services are inconsistent and often late, causing inconvenience

Fleet includes many poorly maintained or outdated cars not suitable for all travel needs

Customer support is slow to respond and unhelpful via phone, WhatsApp, and email

Rent a car from Global Rent a Car

Global Rent a Car fleet

Explore the wide range of vehicles available from Global Rent a Car in Puerto Montt, from compact cars for city driving to spacious SUVs and premium models, all ready to suit your travel needs.

Global Rent a Car rating

Discover a detailed overview of Global Rent a Car’s customer feedback, featuring highlighted reviews, ratings, and a clear summary that reflects the experiences of real renters.

What customers say about Global Rent a Car - reviews and ratings

3 of 5 | ★★★☆☆ | 2024-06-05

One of the best car rental experiences I've had recently! From reserving online to picking up the vehicle, everything was very efficient. The car was in great shape and returned without any problems. The staff was friendly and available to answer my questions. Definitely a reliable option when renting in Chile.

Emily Johnson, New York, USA

2 of 5 | ★★☆☆☆ | 2024-06-01

Used Global Rent a Car for a weekend trip around the lake. The car was all good, nothing fancy but clean and reliable. Booking online was easy-peasy. The only bummer was the line at pick-up, took longer than expected. Still, good deal for local cruisin'.

Carlos Mendez, Santiago, Chile

3 of 5 | ★★★☆☆ | 2024-05-20

My trip to Chile was amazing, and Global Rent a Car provided just the right vehicle – a compact SUV that handled mountain roads perfectly. The booking was straightforward, and the car was spotless. I recommend this company for anyone wanting a hassle-free rental experience with decent prices.

Charlotte Brown, Sydney, Australia

1 of 5 | ★☆☆☆☆ | 2024-05-02

Hey, so I used Global Rent a Car a couple months ago and honestly, the car had a weird smell and some scratches that weren’t noted on the contract. Also, the GPS in their system didn’t work so I wasted a lot of time getting lost in Santiago. I think they need to be more careful with car upkeep. Peace out.

Jessica Lee, Toronto, Canada

2 of 5 | ★★☆☆☆ | 2024-04-25

The cars were clean and well-maintained, with reasonable prices. However, the rental paperwork took an unusually long time, and staff did not explain some of the clauses properly. I suggest coming prepared with patience and asking all questions upfront to avoid surprises.

Oleg Petrov, Moscow, Russia

1 of 5 | ★☆☆☆☆ | 2024-04-10

I was not happy with my experience renting from Global Rent a Car. The website showed one price but I was charged additional fees upon arrival without clear explanation. The staff seemed dismissive when I asked questions. It felt like a bait-and-switch tactic. Would recommend double-checking all terms before booking to avoid unwanted surprises.

Luis Fernando, Bogotá, Colombia

3 of 5 | ★★★☆☆ | 2024-03-30

Really appreciated the balance of good prices and friendly customer service at Global Rent a Car. The booking was seamless through their website, and the car ran perfectly during my week-long stay in Chile. They could improve by adding more multilingual options, but overall a positive experience.

Sofia Rossi, Rome, Italy

2 of 5 | ★★☆☆☆ | 2024-03-15

I rented a compact car from Global Rent a Car during my trip to Chile. The vehicle was clean and ran well, but I experienced delays during pick-up due to understaffing. Customer support was polite but not very helpful in addressing my concerns. Overall, the experience was okay, though I expected a smoother process. I’d recommend if you prioritize affordable rates over exceptional service.

Martin Schmidt, Berlin, Germany

3 of 5 | ★★★☆☆ | 2024-02-18

Was in a pinch needing a car last minute and Global Rent a Car came through with good deals and quick responses. The vehicle looked almost new and drove smoothly on Chilean roads. Although the paperwork took some time, I appreciated their flexibility and honesty. Would consider renting from them again on future travels.

Marco Silva, Lisbon, Portugal

1 of 5 | ★☆☆☆☆ | 2024-02-05

As an international traveler, I found Global Rent a Car’s policies confusing. Communications could be improved, especially regarding insurance and liability. Also, the pick-up staff didn’t speak much English, making the process stressful. Hopefully, they will enhance services for foreign clients soon.

Ahmed Al-Masri, Dubai, UAE

3 of 5 | ★★★☆☆ | 2024-01-28

Global Rent a Car offers an affordable way to explore Chile without breaking your budget. I was pleased with the transparent pricing and the ease of booking through their website. The car was economical and well-maintained. While the staff was not very expressive, they did their job professionally. Ideal for solo travelers or couples looking for cost-effective transportation options.

Anita Kumar, New Delhi, India

1 of 5 | ★☆☆☆☆ | 2024-01-10

Booked a car from Global Rent a Car and it broke down in the middle of nowhere. Tried calling their emergency number but nobody answered. I had to arrange my own tow and lost a day of my vacation. Not impressed at all. Would not recommend, especially for remote travel.

Jamal Williams, Cape Town, South Africa

2 of 5 | ★★☆☆☆ | 2023-12-20

While initially hesitant about renting with a smaller company, Global Rent a Car impressed me with their polite and helpful staff at the airport. Though the car wasn’t top-of-the-line, it was reliable. I had some confusion about insurance but they explained it clearly. Good value if you don't need fancy cars.

Aya Tanaka, Tokyo, Japan

Looking for more information about Puerto Montt before renting a car from Global Rent a Car

Global Rent a Car ★★☆☆☆