GOLDCAR Review and Ratings

Company Description

Gold Car Limited (GOLDCAR), with headquarters in Lobito and Luanda, Angola, has provided car rentals since 2013, but customer service quality reports are mixed. While marketing a modern fleet and flexible rental plans, several vehicles show signs of wear and insufficient care. Safety-focused internal cameras and alcohol breathalyzers have led to concerns about privacy and comfort. Pickup services at Catumbela, Luanda, and Benguela airports are often unreliable due to fluctuating availability, and customer service response can be slow or ineffective. Despite claiming “competitive pricing” and “24/24 support,” clients mention hidden charges, delays, and restricted roadside assistance.

- Fleet inconsistent; some vehicles aged or poorly maintained

- Airport pickups frequently delayed or unavailable

- GPS and internal cameras viewed as intrusive

- Customer support often slow and criticized

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GOLDCAR fleet

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GOLDCAR rating

Discover a detailed overview of GOLDCAR’s customer feedback, featuring highlighted reviews, ratings, and a clear summary that reflects the experiences of real renters.

What customers say about GOLDCAR - reviews and ratings

2 of 5 | ★★☆☆☆ | 2024-06-01

The smell inside the rental car was bad, kind of musty and unpleasant. Tried telling the staff but they seemed indifferent and didn’t offer a replacement or solution. Also, communication was spotty - emails and calls often went unanswered. Not the service quality I expected from GOLDCAR.

Ravi Patel, Mumbai, India

1 of 5 | ★☆☆☆☆ | 2024-05-15

My rental experience here was super stressful. The booking site was confusing, the car had mechanical issues, and the staff weren't helpful when I reached out. I had to spend extra time and money fixing problems that should have been handled by the rental company. Would not recommend for a hassle-free trip.

Mia Thompson, Sydney, Australia

2 of 5 | ★★☆☆☆ | 2024-05-02

Man, I'm telling you, the price looked cheap but once I got there, they hit me with all these extra charges I didn't see online. Insurance, cleaning fees, taxes - it added up fast. Felt like a bit of a bait and switch. The car was decent but these surprise fees killed the vibe. Would be careful if you’re on a budget.

Carlos Mendez, Madrid, Spain

1 of 5 | ★☆☆☆☆ | 2024-04-18

I rented a vehicle from GOLDCAR hoping for a smooth experience, but the car had issues from the start. The engine made strange noises and the interior wasn’t clean. Their customer support took too long to respond, which was very frustrating as I was on a tight schedule. Overall, I expected better quality and service from this company.

Emma Johnson, Toronto, Canada

2 of 5 | ★★☆☆☆ | 2024-04-07

The car I was given from GOLDCAR was old and had lots of scratches and dents. It worked fine but looked rough and felt outdated. For the rental cost, I expected newer models and better presentation. It’s okay if you want cheap rides but don’t expect luxury or pristine condition.

Jorge Silva, Lisbon, Portugal

2 of 5 | ★★☆☆☆ | 2024-03-30

The car was not very clean when I picked it up, and I had to clean it myself before using it. Also, it took several days to get answers from support about a billing question I had. Slow response times and going the extra mile in quality is something GOLDCAR seriously lacks in my experience.

Fatima Al-Hassan, Riyadh, Saudi Arabia

1 of 5 | ★☆☆☆☆ | 2024-03-15

I returned my GOLDCAR rental on time and in good condition but they claimed damages I didn’t cause and kept my deposit without proper explanation. I attempted to dispute it but the communication was unhelpful and slow. Always check their fine print carefully because they are not transparent about deposits and refunds.

Sophia Müller, Berlin, Germany

2 of 5 | ★★☆☆☆ | 2024-03-09

The car I got from GOLDCAR was nothing special - a bit cramped and uncomfortable for a long road trip. Plus, the fuel efficiency was poor and the radio didn't work. It was decent for short runs but I expected more comfort for the price. Would recommend checking the car’s condition thoroughly before renting.

Marc Dupont, Paris, France

2 of 5 | ★★☆☆☆ | 2024-02-20

The mileage limits on the rental were way too tight. I was worried all the time about going over and getting charged hefty fees. That stressful feeling took the fun out of my trip. GOLDCAR should consider offering more reasonable mileage options or clearer communication about costs.

Oliver Green, London, UK

2 of 5 | ★★☆☆☆ | 2024-02-10

Guys, it took ages to get the keys for my car at GOLDCAR. There were queues, paperwork delays, and the staff seemed overwhelmed. Plus, the rental desk was not easy to find. The car itself was alright but the frustrating start made the whole experience less enjoyable. Definitely room for improvement in their pick-up process.

Liam O’Brien, Dublin, Ireland

1 of 5 | ★☆☆☆☆ | 2024-01-18

When I returned the car, the process was disorganized and staff were impatient. They confused me about extra fees that appeared on my bill at the last minute, with no prior notice. It made me feel like the company was trying to squeeze more money out of me unfairly. Definitely disappointed overall.

Yuki Nakamura, Tokyo, Japan

1 of 5 | ★☆☆☆☆ | 2024-01-05

I had zero patience for the rude attitude of the staff during check-in. They weren’t friendly, seemed annoyed, and I felt like I was bothering them. Plus, the displayed rental price did not match the final bill, which was misleading and shady. I won’t be coming back to GOLDCAR anytime soon.

Jessica Lee, Seoul, South Korea

2 of 5 | ★★☆☆☆ | 2023-12-22

The vehicle ran okay but I noticed some mechanical problems like shaky brakes and a weird sound when turning. I reported it but didn’t get much reassurance or a replacement. For the cost, I expected better maintained cars. If you want a hassle-free ride, might want to consider other rental companies.

John Smith, New York, USA

1 of 5 | ★☆☆☆☆ | 2023-11-25

The experience was quite disappointing. When I reached out about a problem with the car's GPS system, the customer service rep was dismissive and didn’t provide a solution. It felt like they didn’t care about my concerns at all. Such poor support really soured the trip for me. I would not recommend GOLDCAR for reliable service.

Aisha Khan, Dubai, UAE

1 of 5 | ★☆☆☆☆ | 2023-10-19

After returning the car, I was shocked to receive damage fees for scratches I didn’t notice nor cause. When I contested them, it took ages to get a refund and replies were very slow. Felt kind of scammed, very disappointing. Not a trustworthy company in my opinion, be careful when renting from them.

Natasha Ivanova, Moscow, Russia

1 of 5 | ★☆☆☆☆ | 2023-09-28

Booking a car with GOLDCAR was a nightmare. The website didn’t clearly show important details and when I arrived, the car I reserved was unavailable. They offered no alternatives or compensation, leaving me scrambling for last-minute options. Their lack of transparency really ruined my vacation start.

Linda Martinez, Mexico City, Mexico

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GOLDCAR ★★☆☆☆